At SweatshirtDeals, we’re committed to delivering your premium activewear from Nike, Under Armour, and Patagonia with speed and care. Our straightforward shipping and returns policies ensure a hassle-free experience for athletes, fitness enthusiasts, and casual wear lovers alike.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping

Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping

Note: Delivery times may vary for international orders. Some Asian and remote regions may not be serviceable.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

We stand behind our premium activewear collections. If you’re not completely satisfied with your purchase of performance apparel, workout gear, or golf collections, we’re here to help.

Important Exceptions

For hygiene reasons, we cannot accept returns or exchanges on:

  • Heated Vests
  • Insulated Vests

These items may only be returned if they arrive defective.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: Please return in original packaging when possible
  • Proof of Purchase: Order number or receipt required

How to Initiate a Return or Exchange

Follow these simple steps for a smooth return process:

  1. Contact Our Team: Email [email protected] with your return request using the template below
  2. Receive Authorization: We’ll respond within 24-48 hours with return instructions
  3. Package Your Items: Securely pack the items with original tags attached
  4. Ship Your Return: Send to our San Antonio facility using a trackable method
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear SweatshirtDeals Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • Product Name: [e.g., Nike Dri-FIT T-Shirt]
  • Size: [Original Size]
  • Color: [Original Color]
  • Quantity: [Number of Items]
  • Reason: [Reason for Return/Exchange]

For exchanges, please specify preferred size/color: [New Size/Color Preference]

I confirm that the item(s) are in original condition with tags attached. Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (credit card/PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For size or color exchanges on eligible activewear items:

  • Follow the standard return process above
  • Clearly indicate your exchange preferences in your email
  • We’ll ship your replacement item once the return is received
  • Standard shipping rates apply for exchanges

Return Shipping Address

SweatshirtDeals Returns
3714 Fidler Drive
San Antonio, TX 78201
USA

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method with insurance.

Damaged or Defective Items

If your premium activewear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or full refund

For any questions about our shipping or returns policy for performance apparel and workout gear, contact our customer service team at [email protected] Monday-Friday, 9AM-5PM CST.

Thank you for choosing SweatshirtDeals for your activewear needs!