Welcome to SweatshirtDeals’ FAQ section! We’ve compiled answers to the most common questions about our premium activewear, shipping policies, and more. Whether you’re shopping for performance T-shirts, workout vests, or golf skirts, we’re here to make your experience smooth and enjoyable.
About Our Products
What types of activewear do you offer?
We specialize in premium activewear for various activities including workouts, golf, hiking, and casual wear. Our collection includes:
- T-Shirts & Crew Neck Sweatshirts
- Shorts (Basketball, Golf, Training, Hiking & Climbing)
- Skirts (Casual and Golf styles)
- Vests (Heated and Insulated)
- Sweatpants and other workout essentials
What brands do you carry?
We offer premium activewear from top brands including Nike, Under Armour, and Patagonia. Our selection focuses on performance and quality to support your active lifestyle.
How do I choose the right size?
Each product page includes detailed size charts. We recommend comparing your measurements with our charts as sizing may vary between brands and styles. If you’re between sizes, we suggest sizing up for comfort during physical activities.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster in the future.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please double-check your information and contact your bank if the issue persists. You can also try using a different payment method.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! However, we currently cannot deliver to some remote areas in Asia and other regions. During checkout, our system will automatically check if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 business days)
- Free Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing
How long does order processing take?
We process all orders within 1-2 business days. Our warehouse team carefully inspects and packs each order to ensure you receive perfect activewear every time.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package every step of the way until it arrives at your doorstep.
What’s your warehouse address?
Our warehouse is located at:
3714 Fidler Drive, San Antonio, US 78201
3714 Fidler Drive, San Antonio, US 78201
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Some exclusions may apply.
How do I initiate a return?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item and place a new order. We process returns quickly to minimize wait time for your new items.
Contact & Support
How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.
What are your customer service hours?
Our team is available Monday through Friday, 9 AM to 5 PM Central Time. We strive to respond to all inquiries within one business day.
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our friendly customer service team. We’re committed to helping you find the perfect activewear for your active lifestyle!
Happy shopping from the SweatshirtDeals team!